Become a Member of Theater Extras

Your resource for complimentary tickets to the performing arts in New York and Los Angeles.

For the price of One Off-Broadway Ticket, you and a guest can enjoy 365 days of Theater and Entertainment.

Click here to Join Today

Frequently Asked Questions

  1. What if I cannot make a performance and need to cancel tickets?
  2. What if I cannot make a performance I already reserved?
  3. How often can I reserve tickets?
  4. What if I want to upgrade my membership to four tickets per performance?
  5. What if I misplace my reservation voucher?
  6. How do I know what shows are available?
  7. Why do shows offer tickets at such reduced prices?
  8. What shows do you offer now or have offered in the past?
  9. What if I have problems logging on to the site?
  10. Sometimes I see an error message when ordering tickets. Why?
  11. Can I update my personal data and credit card information?
  12. What if I can't find the site on the internet?
  13. How much is membership?
  14. How do I contact you?
  15. What are your weekend hours?

Reservations & Cancellations

  1. What if I cannot make a performance and need to cancel tickets?

    If you need to cancel a reservation:

    • Log in to your Theater Extras account and go to My Tickets.
    • Click on the show or event you want to cancel, scroll to the bottom of the page, and click "Click here to cancel this order."

    Important cancellation policies:

    • All processing fees are non-refundable.
    • Cancel more than 7 hours before showtime: No penalty.
    • Cancel less than 7 hours before showtime: $15.00 per ticket late cancellation fee.
    • Cancel less than 3 hours before showtime: $20.00 per ticket cancellation penalty.

    Cancellations may be made through the website or by emailing info@theaterextras.com.

  2. What if I cannot make a performance I already reserved?

    Please follow the cancellation instructions above as soon as possible to avoid late cancellation penalties.

Ticket Usage & Limits

  1. How often can I reserve tickets?

    Members may attend as many different performances as they like, subject to availability.

    • Each member may see a specific show only once, unless approved by Theater Extras.
    • Ticket quantities cannot be split across multiple performances.
      • Example: If you have a two-ticket plan, you may reserve up to two tickets for one performance, not two separate performances.

    To see a show or attend an event more than once, please email info@theaterextras.com for approval.

  2. What if I want to upgrade my membership to four tickets per performance?

    You may upgrade at any time from the two-ticket Marquis Plan to the four-ticket Premier Plan.

    To upgrade:

    1. Log in to your account.
    2. Hover your mouse over My Account at the top of the site to get a drop-down menu.
    3. Select Membership.
    4. Click Upgrade Now in the Premier box.

    The annual fee will be prorated based on your membership anniversary date.

Tickets & Vouchers

  1. What if I misplace my reservation voucher?

    • Log in to your account and go to My Tickets to reprint your voucher.
    • Search your email for your confirmation voucher.
    • You will receive a reminder email a few hours before showtime.

  2. How do I know what shows are available?

    Log in to the TE website using your email and password to access the Show Listings page. New shows and events are added daily in New York and Los Angeles.

  3. Why do shows offer tickets at such reduced prices?

    Theater producers, company managers, venue owners, stadiums, and other presenting organizations use Theater Extras as a marketing tool and when they want the benefit of a full audience, such as when critics or celebrities are expected be in attendance. Offering tickets to a limited, exclusive audience helps build word-of-mouth without impacting full-price ticket sales.

  4. What shows do you offer now or have offered in the past?

    We cannot provide a public list, as doing so would compete with box office sales and compromise our discretion with producers and venues.

Account & Technical Support

  1. What if I have problems logging on to the site?

    Please try the following steps:

    • Confirm your email and password are entered correctly (passwords are case-sensitive).
    • Close all browser windows, then reopen your browser.
    • Enable cookies.
    • Ensure your operating system and browser are up to date.
    • Try a different browser (Chrome, Safari, Firefox, or Edge).
    • Restart your computer.
    • Check whether a firewall is blocking access.

    If issues persist, contact info@theaterextras.com.

  2. Sometimes I see an error message when ordering tickets. Why?

    This is usually due to a credit card rejection from our merchant bank.

    To resolve:

    1. Log in to your account.
    2. Hover your mouse over My Account at the top of the site to get a drop-down menu.
    3. Select Payment Details.
    4. Update your credit card information.
    5. Click Save Payment Details.

    If the problem continues, email info@theaterextras.com immediately.

  3. Can I update my personal data and credit card information?

    You can update your personal and credit card information after logging in:

    • Log in to your account.
    • Hover your mouse over My Account at the top of the site to get a drop-down menu.
    • Select My Account to update your email address or phone number.
    • Choose Payment Details to update credit card information.
    • Select Membership to manage or upgrade your plan.
    • Choose Change Password to update your password.

  4. What if I can't find the site on the internet?

    Try the following:

    • Close all browser windows and reopen your browser.
    • Type https://www.theaterextras.com directly into the address bar.
    • Try a different browser (Chrome, Safari, Firefox, or Edge).
    • Ensure your system and browser are updated.
    • Contact your IT help desk if applicable.

    If the issue persists, email info@theaterextras.com.

Membership & Fees

  1. How much is membership?

    Theater Extras offers two membership levels:

    Marquis Plan

    • $99 per year
    • Up to 2 tickets per performance

    Premier Plan

    • $198 per year
    • Up to 4 tickets per performance

    Additional details:

    • 20-day money-back guarantee from registration date (if service has not been used).
    • Membership cancellation requires emailing info@theaterextras.com.
    • Approved cancellations receive a full refund minus a $25 cancellation fee.
    • A $6.00 per ticket processing fee applies to all orders.
    • Memberships automatically renew annually unless auto-renew is turned off in My Account → Membership.
    • Some events may be offered at a discounted ticket price above the processing fee, which will be clearly noted in the description.

Contact & Hours

  1. How do I contact you?

    Hours:

    • Weekdays 9:00 AM – 5:00 PM EST
    • Weekends 9:00 AM – 3:00 PM EST

  2. What are your weekend hours?

    Voicemail and email are monitored:

    • Saturday: Regularly
    • Sunday: Periodically
    • Hours: 9:00 AM – 3:00 PM EST