Rules & Regulations

Violation of any of the following rules and regulations may result in immediate termination of membership without a refund.

Ticket Pickup & Identification

• Members must pick up tickets at the assigned time and location. Always check your ticket voucher.
• Late arrivals may result in denied ticket pickup. If a venue requires pickup 30 minutes before showtime, members must arrive no later than 30 minutes prior.
• Members must present a valid photo ID at all ticket pickups.
• The member whose name appears on the reservation manifest is the only person authorized to collect the tickets.

Ticket Use & Restrictions

• Tickets may not be gifted, given away, transferred, or sold under any circumstances.
• Resale of tickets is strictly prohibited by law and will result in immediate membership revocation without a refund.
• Theater Extras memberships are non-transferable.
• Tickets are available only to Theater Extras members and are subject to availability.

Seating

• Seating is assigned at the sole discretion of the box office and may include orchestra, loge, mezzanine, or balcony.
• Seating assignments must not be challenged or questioned.
• Accessible seating requests must be submitted via email to Theater Extras at least 24 hours in advance. While accommodations are not guaranteed, we will do our best to fulfill your request.

Box Office & Venue Interaction

• Members must not contact the box office directly regarding a Theater Extras reservation.
• All reservation-related questions must be directed to info@theaterextras.com.
• Members must remain completely discreet and never discuss Theater Extras at the box office or inside any theater or venue. Theater Extras members receive complimentary tickets, while other patrons pay full price or discounted rates significantly higher than our processing fee. Theater sales are crucial to the success of each production.

Conduct & Dress Code

• Members must dress appropriately and behave as regular ticket buyers.
• Theater Extras staff and venue management reserve the right to deny tickets for inappropriate dress or conduct before or during a performance.
• Inappropriate conduct may result in membership termination without a refund.

Venue Issues

If a theater or venue is unable to honor a Theater Extras reservation, members must:

• Cooperate fully with the venue, and
• Notify the Theater Extras office immediately.

In such cases:

• Processing fees will be credited, and
• $12 in courtesy credits will be added to the member's account.

Eligibility & Availability

• Members must be at least 18 years of age.
• All ticket offerings are limited and subject to availability.